FAQ

WHAT SHIPPING CARRIERS DO YOU USE?


We only use the major consumer shipping agencies to assure coffee is delivered on time and in one package! (UPS, Canpar, Canada Post, Etc.) BCC offers flat rate shipping for most orders based on the destination, order weight, and shipping service.




HOW CAN I TRACK MY ORDER?


We will send the tracking information to the email address associated with your order once the item has shipped.




WHERE IS MY PACKAGE?


When we ship out your package, an automatic email will be sent to the email address that you provided when placing the order. Inside this email, you will find a tracking number that will tell you exactly where your package is. If you are having trouble viewing this information, feel free to contact us.




WHERE DO YOU SHIP?


We ship all around the world, though we are not allowed to ship coffee products specifically to Germany due to regulations. Please contact customer service for more information.




HOW CAN I CHANGE MY ORDER AFTER IT’S BEEN PLACED?


Since the turnaround time on packages is so fast, changing or canceling an order after it’s been placed can be tricky. We recommend emailing (backcountrycc@gmail.com) or calling us (1.289.697.2443) IMMEDIATELY if there is an issue with your order. Your email should include CANCEL/CHANGE ORDER #_____ in the subject line. We will always do our best to make sure that you’ll get what you need, but we cannot guarantee that we will be able to fix the order before it ships out.




HOW DO I RETURN AN ITEM OR RECEIVE A REFUND?


Apparel and gear can be returned up to 30 days from the date of purchase for in-store credit, a refund, or a replacement. If there is physical damage to the package or you feel it is unsafe to consume, bags of coffee can be returned for equal exchange of the same blend (or a similar blend of equal or lesser value). Coffee, at this time, cannot be returned for credit or refund. If you require further assistance, please email backcountrycc@gmail.com.




WHAT ARE MY PAYMENT OPTIONS?


We accept Visa, MasterCard, American Express, PayPal.




HOW SAFE IS IT TO ORDER ONLINE?


We only use the safest payment processing services on the internet. If you have any security questions or concerns, please review our payment processors' security measures: PayPal.com, SquareUp.com.




HOW SHOULD I STORE THIS COFFEE? HOW LONG WILL IT LAST?


The thing to keep in mind when storing coffee is humidity. Keep coffee away from humidity until it is brewed. Storing it in a dark, airtight container at room temperature will keep your ground coffee fresh for up to 4 weeks. An airtight container will keep whole beans fresh for longer than a month.